Network Management

Don’t let a network problem interrupt your business. Run your systems more precisely and efficiently.

Get in touch for free consultation from Adepto.


Adepto's approach covers the full spectrum of networking requirements and maximizes the value of underlying technology infrastructure.

Reduces the total cost of ownership (TCO) of your IT Infrastructure, and provides asset management at an accurate fixed price

Secures LAN and WAN infrastructures and manages them remotely with a Team of Security Engineers

Provides proactive network monitoring, troubleshooting, reporting, and root cause analysis 24/7

Packaged for You


NOC with dedicated  dedicated technical staff and remote managed services back-end

BASIC

Installation, Configuration and update on centralized monitoring solution based on Zabbix

Alert notification send via email to Adepto Support Center

Incident Management - in addition to SmartNet Hardware Support

ADVANCED

Installation, Configuration and update on centralized monitoring solution based on Zabbix

Alert notification send via email to Adepto Support Center

Live Monitoring Weekly

Incident Management - in addition to SmartNet Hardware Support

ENTERPRISE

Installation, Configuration and update on centralized monitoring solution based on Zabbix

Alert notification send via email to Adepto Support Center

Live Monitoring Daily

Incident Management - in addition to SmartNet Hardware Support

Prioritize Incidents


Network Support Services


Priority 1 - Reaction Time
Priority 1 - Response Time
Priority 2 - Reaction Time
Priority 2 - Response Time
Priority 3 - Reaction Time
Priority 3 - Response Time
Priority 4 - Reaction Time
Priority 4 - Response Time
Request Fulfillment
Physical IMACD
Logical IMACD
Configuration IMACD
Priority 1
Priority 2
Priority 3
Priority 4

Basic


4 hours
NBD
2 hours
2 NBD
4 hours
1 week
4 hours
1 week
T&M
T&M
T&M
T&M
NBD
2 NBD
1 week
Best Effort

Advanced


2 hours
8 business hours
2 hours
NBD
4 hours
2 NBD
4 hours
2 NBD
T&M
T&M
8 business hours
NBD
2 NBD
1 week

Enterprise


30 minutes
4 business hours
1 hour
8 hours
4 hours
NBD
4 hours
NBD
T&M
4 business hours
8 hours
NBD
2 NBD

Go Your Own Way


NOC with dedicated technical staff and remote managed services back-end

BASIC

Review of Configurations - T&M

Reporting per Request

Proactive Maintenance per Request

Hardware Review - T&M

Environment Review - T&M

Software Review and Updates - T&M

Operational Confcall Meeting per Request

Monthly Meeting per Request

Annual Governance Meeting

For Incidents

Mon-Fri 09-18

For IMACD

Mon-Fri 09-18

ADVANCED

Monthly Review of Configurations

Monthly Reporting

Proactive Maintenance

Hardware Review - T&M

Environment Review - T&M

Quarterly Software Review and Updates

Monthly Operational Confcall Meeting

Monthly Meeting per Request

Bi-Annual Governance Meeting

For Incidents

Mon-Fri 09-18

Priority 1 - 24/7

For IMACD

Mon-Fri 09-18

ENTERPRISE

Monthly Review of Configurations

Monthly Reporting

Proactive Maintenance

Quarterly Hardware Review

Environment Review - T&M

Quarterly Software Review and Updates

Weekly Operational Confcall Meeting

Monthly Meeting per Request

Quarterly Governance Meeting

For Incidents

24/7

For IMACD

24/7

Partners


microsoft gold certified partner
Sophos logo
Cisco gold partner
HPE Gold partner
dell logo

Contacts


Address

105 Carnegie Center Building, Princeton, New Jersey, 08540


Email

office@adepto.cloud


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