Adepto’s approach covers the full spectrum of networking requirements and maximizes the value of underlying technology infrastructure.
Packaged for You
NOC with dedicated dedicated technical staff and remote managed services back-end
BASIC
Installation, Configuration and update on centralized monitoring solution based on Zabbix
Alert notification send via email to Adepto Support Center
Incident Management – in addition to SmartNet Hardware Support
ADVANCED
Installation, Configuration and update on centralized monitoring solution based on Zabbix
Alert notification send via email to Adepto Support Center
Live Monitoring Weekly
Incident Management – in addition to SmartNet Hardware Support
ENTERPRISE
Installation, Configuration and update on centralized monitoring solution based on Zabbix
Alert notification send via email to Adepto Support Center
Live Monitoring Daily
Incident Management – in addition to SmartNet Hardware Support
Prioritize Incidents
Network Support Services
Basic
Advanced
Enterprise
Go Your Own Way
NOC with dedicated technical staff and remote managed services back-end
BASIC
Review of Configurations – T&M
Reporting per Request
Proactive Maintenance per Request
Hardware Review – T&M
Environment Review – T&M
Software Review and Updates – T&M
Operational Confcall Meeting per Request
Monthly Meeting per Request
Annual Governance Meeting
For Incidents
Mon-Fri 09-18
For IMACD
Mon-Fri 09-18
ADVANCED
Monthly Review of Configurations
Monthly Reporting
Proactive Maintenance
Hardware Review – T&M
Environment Review – T&M
Quarterly Software Review and Updates
Monthly Operational Confcall Meeting
Monthly Meeting per Request
Bi-Annual Governance Meeting
For Incidents
Mon-Fri 09-18
Priority 1 – 24/7
For IMACD
Mon-Fri 09-18
ENTERPRISE
Monthly Review of Configurations
Monthly Reporting
Proactive Maintenance
Quarterly Hardware Review
Environment Review – T&M
Quarterly Software Review and Updates
Weekly Operational Confcall Meeting
Monthly Meeting per Request
Quarterly Governance Meeting
For Incidents
24/7
For IMACD
24/7
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